Technical Support and Contact Information
Help Basics
- Keep in mind that ALL help you get will come from a volunteer, whether another user or a member of the Winlink Development Team. Be kind and thoughtful.
- Browse through the Winlink 2000 FAQ. Many questions have been asked and answered before!
- Browse the "How-to" and "Training Aids" Documents in the downloads area (site login required first).
- Use the search tool (upper right of every page). Simply enter key words and click 'Search'.
- Most importantly, READ YOUR SOFTWARE HELP FILES!
- If you can't go online, learn to use the Winlink Catalog which offers short articles on common operation issues. See the Airmail software's internal help under the topic "Catalog".
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E-mail Discussion Groups
Posting your query on one of the WL2K discussion groups has many advantages.
- It will get you a faster answer.
- It lets you benefit from multiple solutions offered by others with similar (or different) setups.
- It lets others benefit from the solutions.
- It keeps a record of the question and answer - available to all.
- For technical assistance with Winlink 2000 client program Paclink and sysop programs RMS Packet and RMS Relay:
http://tech.groups.yahoo.com/group/Winlink_Programs_Group/ - For general discussions regarding Winlink 2000 as it relates to emergency communications:
http://groups.yahoo.com/group/wl2kemcomm/ - For HF RMS sysops (not useful to end-users):
http://groups.yahoo.com/group/WINLINK2K/
There are also groups run by other organizations or individuals that offer information and discussion on relevant products and topics:
- For the "digitally challenged," a short online course with serialized lessons delivered by e-mail and help via an e-mail discussion group is available at
http://groups.yahoo.com/group/LOADING_WL2K_USER_PROGRAMS/ - For communications related to the public beta testing of the
WINMOR protocol:
http://groups.yahoo.com/group/WINMOR/- For discussion and support for Airmail user software:
http://groups.yahoo.com/group/airmail2000/- For information and support of Linux RMS Gateway software:
http://groups.yahoo.com/group/LinuxRMS/- For information and support of Outpost Packet Message Manager user software:
http://groups.yahoo.com/group/OutpostPacket/ - For discussion and support for Airmail user software:
Direct E-Mail to the Winlink Development Team
- For general inquiries about the Winlink 2000 system, or to request more information about becoming a HF RMS station sysop, contact the Winlink System Administrator,
Steve Waterman, K4CJX - If you are an administrator of an internet email system with business for the WL2K System Administrator, contact
Steve Waterman, K4CJX - To request a KEYCODE for RMS Packet software, contact
Lor Kutchins, W3QA
You must include your call sign and the call sign of the RMS station you are registering. If the RMS station will use a club call sign, include the email address of the club license trustee. - For web site user registration problems, and for other web site questions, suggestions and problems, contact
Lor Kutchins, W3QA
If your computer has no e-mail program you can successfully use, try using this Contact Form.